Refund policy
Return & Refund Policy
Effective Date: August 3, 2026
Thank you for shopping with Manila. We want you to love what you ordered. If something isn't right, we're here to help.
Returns We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:
- Unworn, unwashed, and in original condition
- Free of damage, stains, or alterations
- In original packaging with tags attached
How to Initiate a Return To start a return, please contact us through our website with your order number and reason for return. We will provide instructions on how to send your item back.
Return Shipping Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges We do not offer direct exchanges. If you'd like a different size or item, please return your original order and place a new order.
Final Sale Items Items marked as Final Sale are not eligible for return or refund.
Damaged or Defective Items If you received a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will make it right at no additional cost to you.
Cancellations Orders may be cancelled within 24 hours of placement. After that, orders may have already been processed and cannot be cancelled.
Contact Us For any return or refund inquiries, please reach out through our website contact page.